Utilitywise expands avaya ip office implementation, underpins success with scalable, flexible sip-based technology

For Immediate Release:21 May 2013
Avaya's scalable technology caters to fast-growing business model
Customers get top-notch service via Avaya's IP Office system

Aggressive international expansion plan now fully supported by Avaya technology infrastructure
Guildford, UK – Utilitywise Plc was established as the UK's leading utilities fulfillment company, focused on the UK's business markets for Electricity, Gas and Water at B2B level. Utilitywise Plc had selected Avaya IP Office, installed by Avaya partner Powerdial, to run the business, but significant growth – upwards of 60 new customers per day – and a flotation on the AIM meant that the company needed to move to new premises and increase staff significantly to service that growing business.
Utilitywise Plc took the decision to review vendors to ensure that they had the best possible technology to underpin their business growth, and that the implementation of that technology was designed to maximise business options while minimising the downtime associated with both moving and staffing up. Avaya IP Office, with its SIP backbone, was attractive to the business.
In addition, the system design created by Powerdial and Avaya has no single point of failure, allowing Utilitywise Plc to keep its business running and growing, while serving the needs of every one of its customers.